WOOCS 1.1.8

097 1900 990

FAQS

Frequently Asked Questions

  • Miscellaneous Tips:

    • You will need a photo ID and/or your passport.
    • You will receive an email before departure of any tour including a list of supplies specific to your tour.
    • If you are doing the motorbike tour, women should wear pants or shorts, no skirts or dresses.
    • As a precaution, you should leave your valuables or easily stolen jewery at your hotel.
    • We also recommend to ask our tour guide to stop and let you take a photo when you are on the motorbike, because it can be dangerous if you are trying to take photos while in motion.
  • What is maximum group size for your tours?

    Maximum group size for all tours is 10. If you want to book a larger group, please contact us directly via hotline 097 1900 990 or email vinhguru@gmail.com.
  • I emailed/booked a tour over 24 hours ago. Why did I not receive a reply?

    We usually reply to all emails/bookings within 12 hours. Please check your SPAM inbox before sending a follow-up email to us.
  • Do you offer pick up/drop off service at my hotel/apartment/train station?

    Yes. Pick up and drop off at your accomodation is one of our services included in your tour. It is free if within Vinh City area. There is a small service fee if you are outside of Vinh City.
  • What is your cancellation policy?

    If you provide us with at least 2 days notice, there is no penalty for cancelling your tour.  In case of cancelling the tour within 2 days before departuring, it will be charged 100% of deposit payment for cancellation fee. No shows on the day of the tour due to flight delay, flight cancellations, or late arrival from other tours (with evidences) will also incur a 50% late cancellation fee. If we cancel the tour because of the bad weather, and you have already paid for the tour in full or placed a deposit, we will refund you your payment in full.  

    100% money back guarantee if you are not satisfied with our services!

  • Which payment method do you accept?

    We currently accept 3 modes of payment. You can pay/put down a deposit via cash, bank transfer and visa card.
    Currently, we use the conversion rate of $1 = 22,300 VND, which is lower than the official rate, so you can pay in both. Here are the current prices (per pax) in US Dollar and VND currency.
    Pu Mat Tour (2 days 1 night): $165 = 3,679,000 VND
    Pu Mat Tour (1 day): $80 = 1,784,000VND
    Vinh By Night: $32 = 713,000 VND
    Vinh & Around: $39 = 870,000 VND
    Also, we have special offer for group of more than 4 pax depending on the number of persons.
  • Do I need to put down a deposit/prepay to book a tour?

    The deposit for each tour is as the following: 3 days before the tour, we require a 50% deposit in order to reserve a booking and 50% of remaining charge is paid before departuring.
  • I am a solo traveler. Can I book the tour?

    We always welcome solo travelers to take part in every tour.
  • Would you allow me to drive your car/ motorbike?

    No, because of the transportation law (as mentioned earlier) and your safety, we can not permit you to drive our vehicles.
  • Can I drive my own motorbike/car in the tour?

    No. All guests ride a pillion behind the tour guide as a passenger. It is illigal for foreigners to drive in Vietnam without a Vietnamese driver’s lisence. Moreover, our travel insurance doesn’t cover you in case you get into an accident if you don’t have your own Vietnamese driver’s lisence.
  • What kind of vehicles do you use on the tour?

    For all our tours, we provide high quality cars and late model motorbikes. Our travel insurance covers you if you are a rider as a pillion passenger.
  • What happens if it rains before/during the tour?

    Complementary weather is always appreciated for an amazing adventure, but sometimes Mother Nature changes her mind. Don’t worry! We have free rain ponchos for everyone. However:
    • In case it rains before our tour, we will delay the start time about 30 minutes.
    • If it still rains heavily and we have to cancel our tour, we will refund you in full.
    • In case it suddenly rains during a tour (Vinh By Night or Vinh & Around), and we can’t continue, a taxi will be provided to return you to your hotel and you will only be charged for the time you spent on the tour.
  • Do you offer your tours in other cities in Vietnam besides Vinh City?

    No. We currently only offer tours in Vinh City and Nghe An area. We want to share our hometown with you so you can discover Nghe An’s hidden, charming beauty.
  • Do your “Vinh By Night” & “Vinh & Around” tours include street food? Is it safe to eat?

    Absolutely. Both tours include street food – it is a large part of the culture of Nghe An that can not be overlooked when you come to Vinh City. Our tour guide will introduce you to some famous food venues that are chosen carefully. We work with specific vendors to ensure safe and delicious cultural foods, for your pleasure. We understand any concerns you may have about eating street food, however, rest assured, the street food is very safe. Many foreigners eat street food with no health issues
  • Can you cater to my food allergies/restrictions?

    If given prior notice, we can adjust the dishes on our tours to accommodate your restrictions. Please let us know your food allergies/restrictions at the time you book our tour, so we  have ample time to prepare alternative options.